Digital Service Lane Technology
Hyundai is requiring dealerships to enroll in a Service Lane Technology (SLT) solution that offers ALL of the following services and UpdatePromise is your all-in-one solution that meets your requirements.
One SLT. One Subscription. One Team.
Partner with UpdatePromise to umbrella all of your Service Lane Technologies into one platform. Your team will appreciate having a single solution to streamline all of their workflows and communications.
Book a demo to learn more.
Hyundai Digital SLT Requirements & UpdatePromise Features
Online Appointment Scheduling
- Customers should be able to access the scheduler from the dealership home page as well as from the Service & Parts page
- Default branding display to Hyundai with options to customize logos
- Offer Factory Recommended Services as your primary packaging
- Customer access to add recall/campaign/needed services based on mileage
- Transparent Pricing is displayed to customers
- Pick-up and Drop-Off transportation options
- Schedule maintenance appointments to available within 24 hours
- Appointment confirmation and reminder messages are sent to customers using their preferred method (text, email, call)
- Manage your capacity settings as needed to meet service demand
Service Lane Check-In
- Tablet-friendly vehicle check-in for all vehicle walk-arounds
- Appointment detail is ported to tablet for vehicle check-in
- Search for customers or VINs to lookup histories and update vehicle status for appointment and walk-in customers
- Provides alerts for recalls and deferred recommendations
- Take and archive videos and photos can be taken during vehicle walk-around
- Capture customer signatures digitally on the tablet after the walk-around process and send a summary copy to the customer
Digital MPI
- Electronic inspection form using green/yellow/red ratings
- Yellow/red ratings provides a service recommendation with parts and labor pricing, and videos and photos
- Inspection summary results can be sent via text or email with estimates/videos/photos to customers for review and approval of any recommendations
- Items marked yellow to appear in "Future Attention Needed" for customers to review
- Provide electronic status of vehicle progress during the repair process
Two-Way Text
- Easily communicate and manage text messages with the customer regarding their service visit on the status of their vehicle, additional recommended services (including videos/photos), and more while the vehicle is in service
- Easily update customers from your desktop or mobile device
- Provide pre- and post-service communication with customers
- AI-Driven Status Updates will help pick up dropped balls by communicating with your customers when you can't
Online Payments
- Virtual Glovebox gives advisors the ability to text/email customer invoices for review
- Collect electronic payments on computers, mobile devices or integrated terminals
- Process payments securely and receive real time notifications of payment statuses
- Customers can use their smart phone's native features to scan their credit card information for an express pay method