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Meet your new Consumer Experience Management System.

UpdatePromise introduces a new and evolved Consumer Experience Management System (CEMS) Solution, the Symphony suite.
Sell more, reduce operating costs and build genuine customer loyalty with accurate and real-time information. 

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Meet Your New
Consumer Experience Management System (CEMS) Solution


HOT! New Features to Increase Revenue and Efficiency

Recommended Service Packages

Create and customize Good, Better, Best Service Packages to offer your customers based on their estimated vehicle mileage. Symphony allows you to offer Service Packages during the Appointment, Vehicle Check-In, or Multi-Point Inspection process. 

Service Price Guides
powered by Infomedia

Automated technologies will update your service menu with all the necessary labor, related parts and shop supplies to prevent leaky menus. UpdatePromise also has accurate VIN-Specific information for the most accurate price guide.


  • Manual Approve and Defer items on MPI tablet and desktop
  • Internal Notes per found issue (Parts, Approvals, etc)
  • Pre Populated Labor lines and times using Service Price
    Guides data
  • Pre Populated Parts, Part Numbers and Part Pricing using
    Service Price Guide data
  • New Estimate Settings
    • Labor Pricing Matrix
    • Parts Pricing Matrix
    • Shop Supply Matrix
    • Tax Matrix
Good_Better_Best Service Packages

A Platform with Robust Payment Features

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Service Financing 

UpdatePromisE-Pay gives your customers more payment options for their repairs. We help your customers say 'yes' more!


Merchant Processing Services

UpdatePromisePay, known as, PromisePay provides dealers with transparent and competitive flat rates to save your dealership money and removing hidden fees! Not to mention, PromisePay allows for integrated mobile payments for those utilizing our Orchestra and Symphony Suites!


A Consumer Experience Platform Customized to You

Designed to be Module.

UpdatePromise's Symphony package is full of features and programs that will cover your team from the sale to the next service appointment. If a specific feature does not fit you, we can turn it off! UpdatePromise is designed to serve your best interest. 

Core. Orchestra. Symphony.

Ask us which package is right for you!

We have our Core Suite for all your essentials, the Orchestra Suite for advanced features such as our Appointment Scheduler and the  Symphony Suite for extra revenue-driving features!


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What Are You Waiting For?


Start Selling More, Reducing Costs and Building Customer Loyalty!