Digital Multi-Point Inspections


Customers Approve repairs with visual proof in less than 5 minutes

Increase up to 15%+ in Customer Pay Labor

On Average texts are responded to in 10 mins or less

Hyundai MPI Set

All in One Screen

Digital MPI from Start to Finish

At UpdatePromise, we understand that trust is key to building lasting relationships with customers. That's why we believe in being transparent and upfront during the Multi-Point Inspection process.

With our video and photo documentation, customers can see exactly what's going on with their vehicle. Whether there are issues that need to be addressed or everything looks great, they'll appreciate being fully informed.

By providing this level of detail, dealerships can earn more credibility and build stronger relationships with their customers. And when customers feel confident and informed, they're more likely to return in the future and recommend the dealership to others.

Choose UpdatePromise for a more transparent and trustworthy Multi-Point Inspection process.

For More Information

udp devices b


Packed with features

We prioritize your needs to provide the best Consumer Experience possible.

Build trust, strengthen your relationship with customers, and drive revenue into your dealership with the Orchestra Suite powered by UpdatePromise.


Preferred Work Flow 

  1. Personalized service: Our technicians will introduce themselves and include themselves in the video, so you can feel confident that your vehicle is in good hands.

  2. Thorough inspection: We'll take a look under the hood and inspect the entire engine compartment, as well as check fluid levels to ensure everything is topped up and ready to go. We'll also check all air filters, review tires, brakes, suspension, and undercarriage to identify any potential issues.

  3. Clear communication: Throughout the inspection process, our technicians will clearly communicate what they're reviewing and what they would recommend. We'll record everything on video and provide you with a detailed report so that you can make informed decisions about any repairs or maintenance that may be needed.

  4. Selling the green: We won't just focus on what needs to be fixed - we'll also discuss any items that are in good shape or that may not need to be addressed during the service visit. This approach helps to build trust with customers and ensures that you only pay for the services that are truly needed.

  5. Fast turnaround: We understand that time is of the essence when it comes to your vehicle, which is why we'll complete your Multi-Point Inspection report with video attachments and send it to you within the first quarter of the vehicle's expected Promise Time (starting at the time of vehicle drop-off). This way, you can quickly make decisions about any needed repairs or maintenance.

Intelligent Appointments Menu

Appointment Scheduler

One stop for setting up your team's schedules, creating customer appointments and shop capacities.

Mobile Payments Menu

Mobile Payments

Customers can pay for their invoice via mobile device prior to coming in. With Merchant Services we save you more money with competitive rates.


VCI Menu

Tablet Vehicle Check-in

Start the check-in process on the Service Lane. Prepare the MPI form for you technicians and eliminate wasted labor and time.

What are your customers saying about you?

Our partnered dealerships are just testaments to how well they're doing with the best Consumer Experience solution at their hands. 
Just see how customers are raving about our partnered dealers!

Middletown Honda Dealership - Middletown, NY

Middletown Honda - Middletown, NY

"Thank you for a completely professional experience. I am 100% satisfied and would definitely recommend you to my friends. Jeremy did a great job of explaining everything to me and kept me in the loop of the progress of my service appointment."

- Service Customer


Chino Hills Ford - Chino Hills, CA

"Michelle was great! Took care of me from start to finish. She kept me updated throughout the process and delivered my vehicle as promised. Michelle provides excellent communication and customer service."

- Service Customer

Rock Honda Dealership - Fontana, Ca

Rock Honda - Fontana, CA

"My service representative was great. Kept me in the loop and advised me Of the status of my car. Shafiq was on top of the process."

- Service Customer