Digital Multi-Point Inspections
Customers Approve repairs with visual proof in less than 5 minutes
Increase up to 15%+ in Customer Pay Labor
On Average texts are responded to in 10 mins or less
All in One Screen
Digital MPIs
At UpdatePromise, we prioritize trust and transparency in our Multi-Point Inspection process.
Our video and photo documentation ensure customers are fully informed about their vehicle's condition, earning dealerships more credibility and building stronger relationships.
Choose UpdatePromise for a trustworthy consumer experience at your dealership.
ALL IN ONE SOLUTION
Advanced Technologies
Our priority is to meet your needs and deliver the ultimate consumer experience. With the Symphony Suite powered by UpdatePromise, you can establish trust, strengthen customer relationships, and boost dealership revenue. Speak to a Consumer Experience Expert to learn more.
DIGITAL MULTI-POINT INSPECTION
Preferred Work Flow
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Personalized service: Our technicians will introduce themselves and include themselves in the video, so you can feel confident that your vehicle is in good hands.
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Thorough inspection: We'll take a look under the hood and inspect the entire engine compartment, as well as check fluid levels to ensure everything is topped up and ready to go. We'll also check all air filters, review tires, brakes, suspension, and undercarriage to identify any potential issues.
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Clear communication: Throughout the inspection process, our technicians will clearly communicate what they're reviewing and what they would recommend. We'll record everything on video and provide you with a detailed report so that you can make informed decisions about any repairs or maintenance that may be needed.
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Selling the green: We won't just focus on what needs to be fixed - we'll also discuss any items that are in good shape or that may not need to be addressed during the service visit. This approach helps to build trust with customers and ensures that you only pay for the services that are truly needed.
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Fast turnaround: We understand that time is of the essence when it comes to your vehicle, which is why we'll complete your Multi-Point Inspection report with video attachments and send it to you within the first quarter of the vehicle's expected Promise Time (starting at the time of vehicle drop-off). This way, you can quickly make decisions about any needed repairs or maintenance.
What are your customers saying about you?
Our partnered dealerships are just testaments to how well they're doing with the best Consumer Experience solution at their hands.
Just see how customers are raving about our partnered dealers!
Kokomo Auto World - Kokomo, IN
"Kokomo Honda exceeded expectations! Every single person I encountered was friendly and went above and beyond to treat me with kindness! They were gracious and attentive, and continually made sure I was comfortable and informed regarding the service on my car. I‘ve never experienced this level of customer service. A+++"
- Service Customer
Anderson Toyota - Lake Havasu City, AZ
"Jennifer was on top of it. She was very understanding and made sure we were updated on everything fixed on our Chevy trax. Great communication and customer service."
- Service Customer
Hyundai of San Bruno - San Bruno, CA
"Phenomenal service. Cleared up an issue immediately and set my replacement on the right track. Proactively contacted me about the status of my repair and time estimate was accurate. Will continue to reach out to Danny for all future maintenance and repairs. Thank you!"
- Service Customer