Service Program Details and Business Partner Overview

About SmarthPath Service

Intelligent. Transparent. Seamless.

The SmartPath Service program is here to help support your dealership’s fixed operations initiatives.

Dealerships that qualify for the program will benefit from exclusive Toyota data and innovative solutions to help manage day-to-day tasks more efficiently, increase profitability, enhance retention and improve bottom-line overall.

Your guests will experience transparency
with pricing, intelligent technology that personalizes their service, and best-in-class service that takes them on a seamless ride from the appointment process to mobile payments.

Customer making an appointment_widget

Learn More About SmartPath Service Powered by UpdatePromise

"One of the things I like most since implementing UpdatePromise, is seeing our team open higher quality initial ROs, additionally I have a significant increase in overall dollars per RO."

- Ardmore Toyota, SmartPath Service Dealership

Program Requirements

See if you qualify for the SmartPath Service Program.

1. Meet all technical requirements for optimal system performance.

2. Utilize the SmartPath approved online service scheduler and promote appointment scheduling with guests.

3. Maintain transparent pricing and concise service menu on the scheduler.

4. Greet guests on the service drive and utilize tablets to conduct vehicle walk- around inspections.

5. Complete a multi-point inspection with video and send to EVERY guest, regardless of inspection outcome.

6. Provide guests with an online payment option.

7. Communicate with guests via their preferred method - text, email or phone.

8. Review program analytics with team members on a weekly basis. Set benchmarks and revisit regularly.

Next Steps

So you're ready to become a SmartPath Dealership?

  1. By submitting a form, UpdatePromise will coordinate with your TMNA Field Representative to set up a meeting for your dealership to learn more about the program. You may also contact your TMNA Field Representative directly.

  2. At the meeting, TMNA will discuss the full SmartPath Technical and Operation Requirements with you and your team.

  3. After selecting UpdatePromise as your business partner, you will receive an agreement from TMNA to review and sign.

  4. Once TMNA and UpdatePromise both receive the signed agreement, your dealership will be nominated for the SmartPath Service Program.

  5. Post nomination and upon final qualification, UpdatePromise will extend a separate partnership agreement to begin the implementation process.

Meet the Business Partner


UpdatePromise is one of the few, selected business partners working with Toyota to create and develop the SmartPath Service Program for Toyota dealerships. We are a passionate team of hard-working individuals who are dedicated to our clients’ success in every way.

From perfecting the set-up process, rolling out a complete in-person training and managing monthly KPI goals, we make it our mission to help dealerships succeed and win month-over-month.

We actively consult dealers on the Pillars of Success and can help eliminate guessing what works and what doesn’t, opening up opportunities that would have otherwise went out the door.

Customer making an appointment_widget

How does it work?


Review the program's requirements and inquire when you're ready to get started. A SmartPath Service Specialist from UpdatePromise will reach out to discuss next steps and all of your options.

Toyota SmartPath - Check Requirements
SmartPath Powered by UpdatePromise Suite


With UpdatePromise as your Toyota Business Partner, your dealership can consolidate most service tools into one (including expenses).


WitIf the program's requirements are met, or can be met, your dealership may be selected by TMNA to qualify for the SmartPath Service Program.

SmartPath Powered by UpdatePromise - Qualification Process
Congrats! Youve been nominated for SmartPath Service Powered by UpdatePromise


Toyota and UpdatePromise will reach out to extend a contract and begin your roll-out process.

Introducing the
Pillars of Success KPIs

Appt. Show Rate
ROs Opened on tablet
ROs with Video Sent to Customer
Response Rate to Inbound Messages
Mobile Payments copy
Post Delivery Feedback


Appointment Show Rate


ROs Opened
on a Tablet


ROs w/ Video Sent to Customer


Response Rate to Inbound Msgs


Of all Payments Made Online


Post Delivery Feedback Scores

UpdatePromise presents our very own KPI program, the Pillars of Success. Designed for dealerships to hit target KPIs with strategic processes and innovative technology within the SmartPath Service Program. 

The Pillars of Success processes have been proven to be effective in current SmartPath dealerships and other dealerships outside of the program. We're looking forward to helping you achieve these KPIs and more as your new Business Partner.

Speak to a Guest Experience Expert to learn more today.