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Service

MONOGRAM Service Powered by UpdatePromise

Program Overview Session Times

MONOGRAM Service Regional Sessions

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Thursday
February 15th

Host: Stephen McCallum

11:00 am PST

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TBD
March

Host: Consumer Experience Expert

00:00 am PST

Pilot Results

Pilot Success Metrics

  • 172K Vehicles Serviced
  • +151% Appointments Scheduled Online vs. Nat'l Avg.
  • 89% of Repair Orders have a digital MPI Completed
  • +32% Average Upsell Dollar per Repair Order
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Private Consultation/Demo

One-on-on meetings are available!

MONOGRAM Service

KEY PRODUCT FEATURES

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INTELLIGENT SCHEDULER

VIN-Specific services, including recalls, with transparent pricing.

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SERVICE DRIVE DIGITAL CHECK-IN

Alignment of Dealer Portal and SLP for easy navigation.

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DIGITAL MPI WITH VIDEOS


Efficient guest review and approval of service recommendations.

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DIGITAL CHECK-OUT

E-Pay convenience that guests expect.

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GUEST SERVICE JOURNEY TRACKER

Guests stay informed along the way.

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ENHANCED ANALYTICS


Detailed insight into shop productivity and efficiency.

What Toyota & Lexus Dealers Are Saying

“SmartPath service has dramatically increased our dollars per RO at our store. We have now built a transparent check-in process and really built trust with our guests. Our technicians that originally rejected the change have now completely embraced the program and are making more money than ever before through Video Inspections.” Ryan Zamudio, Service Director - Stapp Interstate Toyota
“One of the things I like most since implementing UpdatePromise, is seeing our team open higher quality initial ROs, additionally I have a significant increase in overall dollars per RO." Josh Fletcher, Service Director - Ardmore Toyota
“Looking at average revenue Per CP RO trend for Metro, January represented the highest $’s per RO we have seen in over a year! We are looking forward to the Teams from DealerBuilt, UpdatePromise and Lexus helping us accomplish our Goals." Peter Mapp - Metro Lexus
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