Service Program Details and Business Partner Overview

About Monogram Service

Intelligent. Transparent. Seamless.

The Monogram Service program is here to help support your dealership’s fixed operations initiatives.

Dealerships that qualify for the program will benefit from exclusive Lexus data and innovative solutions to help manage day-to-day tasks more efficiently, increase profitability, enhance retention and improve bottom line overall.

Your guests will experience transparent pricing and intelligent technology that personalizes their service. Monogram's best-in-class service takes your guests on a seamless ride from the appointment process all the way to vehicle pick-up.

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Learn More About Monogram Service Powered by UpdatePromise

"Looking at average revenue Per CP RO trend for Metro, January represented the highest $’s per RO we have seen in over a year!


We are looking forward to the Teams from DealerBuilt, UpdatePromise and Lexus helping us accomplish our Goals."

- Metro Lexus, Monogram Service Dealership

Program Requirements

See if you qualify for the Monogram Service Program.

1. Meet all technical requirements for optimal system performance.

2. Utilize the Monogram-approved online service scheduler and promote appointment scheduling with guests.

3. Maintain transparent pricing and a concise service menu on the scheduler.

4. Greet guests on the service drive and utilize tablets to conduct vehicle walk-around inspections.

5. Complete a multi-point inspection with video and send it to EVERY guest, regardless of inspection outcome.

6. Provide guests with an online payment option.

7. Communicate with guests via their preferred method - text, email, or phone.

8. Review program analytics with team members on a weekly basis. Set benchmarks and revisit regularly.

Next Steps

So you're ready to become a Monogram Dealership?

  1. By submitting a form, UpdatePromise will coordinate with your Monogram Field Representative to set up a meeting for your dealership to learn more about the program. You may also contact your Lexus Field Representative directly.

  2. At the meeting, Lexus will discuss the full Monogram Technical and Operation Requirements with you and your team.

  3. After selecting UpdatePromise as your business partner, you will receive an agreement from Lexus to review and sign.

  4. Once Lexus and UpdatePromise both receive the signed agreement, your dealership will be nominated for the Monogram Service Program.

  5. Post nomination and upon final qualification, UpdatePromise will extend a separate partnership agreement to begin the implementation process.

Meet the Business Partner


UpdatePromise is one of the few, selected business partners working with Leuxs to create and develop the Monogram Service Program for Lexus dealerships. We are a passionate team of hard-working individuals who are dedicated to our client’s success in every way.

From perfecting the set-up process, rolling out a complete in-person training, and managing monthly KPI goals, we make it our mission to help dealerships succeed and win month-over-month.

We actively consult dealers on the Pillars of Success and can help eliminate guessing what works and what doesn’t, opening up opportunities that would have otherwise went out the door.

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Introducing the
Pillars of Success KPIs

Appt. Show Rate-2
Tablet VCI-1
Digital MPI
Response Rate-1
Mobile Pmts


Appointment Show Rate


ROs Opened
on a Tablet


ROs w/ Video Sent to Customer


Response Rate to Inbound Msgs


Of all Payments Made Online


Post Delivery Feedback Scores

UpdatePromise presents our very own KPI program, the Pillars of Success. Designed for dealerships to hit target KPIs with strategic processes and innovative technology within the SmartPath Service Program. 

The Pillars of Success processes have been proven to be effective in current SmartPath dealerships and other dealerships outside of the program. We're looking forward to helping you achieve these KPIs and more as your new Business Partner.

Speak to a Guest Experience Expert to learn more today.