Prepare for the Holiday Rushes
"Focus on what you can control."
Keep Your Service Lanes Moving with Tablet Check-Ins
Protect Against Damage Claims with Videos
Video walkarounds are built into the check-in process, allowing your advisors to document each vehicle’s condition from the start. This proactive step prevents potential disputes and builds customer trust by establishing clear, visual records.
Improve Efficiency with Tablet Vehicle Check-Ins
Tablet VCI enables advisors to complete check-ins directly from the service drive, reducing customer wait times and increasing your team’s productivity—especially during peak holiday and weekend traffic.
Build Customer Trust with Transparent Service
Tablet check-ins combined with digital MPIs make it easy to show customers exactly what their vehicle needs, giving them confidence in your recommendations and increasing service approvals.
Why is a tablet essential to Vehicle Check-Ins?
Tablet-based check-ins revolutionize the vehicle intake process by delivering speed, accuracy, and transparency that traditional methods can’t match.
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Instant Documentation: A tablet allows advisors to document vehicle conditions instantly, capturing images and videos in real time. This feature helps prevent disputes over existing damage and builds customer trust by providing an accurate, visual record of each check-in.
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Enhanced Mobility and Efficiency: Tablets let advisors perform check-ins directly from the service drive, eliminating the need to move back and forth to a desk or podium. This mobile capability not only reduces customer wait times but also keeps service lanes clear and efficient.
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Real-Time Integration with Service Systems: With a tablet, advisors can access customer records, appointment details, and inspection data instantly, ensuring that all information is updated in real time. This seamless integration streamlines the intake process, minimizing delays and maximizing productivity.
Using a tablet for vehicle check-ins empowers your team to deliver a faster, more transparent, and more effective service experience—benefits that modern customers expect and appreciate.
How does it work?
Schedule a Demo
Meet with a Consumer Experience Expert to make sure this is a right fit for you. Explore the tool in a live product walkthrough, with the option to review the complete Consumer Experience Management System (CEMS™) suite.
Start Your Onboard Process
Our team is dedicated to setting you up for long-term success from day one. Our onboarding process is led by experienced professionals who work closely with you to ensure that every aspect of our platform aligns seamlessly with your dealership’s needs.
We’re with you every step of the way, even after the initial training, your dedicated Client Success Specialist remains accessible for ongoing assistance, helping you get the most out of UpdatePromise as your service department grows and adapts.
With UpdatePromise, you’re never left on your own. We’re here to support your success at every stage.
Enjoy a Seamless Solution From Start to Finish
UpdatePromise is more than a check-in tool—it’s a comprehensive solution that unifies every step of the customer service journey.
From streamlined vehicle check-ins to transparent MPIs, scheduling, and payments, our platform is designed to empower your team and enhance every customer interaction.
Enjoy the benefits of an integrated system that works together seamlessly to optimize operations, build trust, and keep your service drive running smoothly, start to finish.
