---
title: The Playbook for Hiring Service Advisors Who Earn Trust
description: "Free playbook: a practical framework for hiring service advisors who communicate honestly and build customer trust. A resource from The Service Lounge by UpdatePromise."
image: https://dealers.updatepromise.com/hubfs/playbook%20graphics.png
---

![UpdatePromise](https://dealers.updatepromise.com/hubfs/UDP-2ndLogo-White.png)

Free Dealer Resource

![The Playbook for Hiring Service Advisors Who Earn Trust](https://dealers.updatepromise.com/hubfs/playbook%20graphics.png)

# Hiring Advice That Doesn't Stop at Automotive Experience.

A practical framework for identifying candidates who communicate honestly, handle pressure, and build lasting customer trust — regardless of their automotive background.

Download Free

## Get instant access to the playbook

## Automotive knowledge can be taught.

The communication skills and character required to earn customer trust are much harder to develop after the hire. This playbook gives service and fixed operations leaders a practical framework for looking beyond automotive experience, conducting more revealing interviews, and evaluating the qualities that matter most at the service desk.

### Use It To:

- Look beyond automotive experience when evaluating candidates
- Identify valuable communication skills and customer-facing experience
- Ask questions that reveal honesty, motivation, and composure
- Evaluate candidates using a consistent scoring framework
- Avoid making an offer based on one short interview
- Consider how compensation can reinforce customer-first behavior

### Who It's For:

- Fixed Operations Directors
- Service Managers and Directors
- General Managers
- Dealer Group Leaders
- Service Training Leaders

## Ready to hire smarter?

Download the free playbook and give your team a practical framework for identifying, interviewing, and evaluating stronger service advisor candidates.

[Download the Playbook](https://dealers.updatepromise.com/hiring-service-advisors-playbook#get-the-playbook)

![The Service Lounge Episode Thumbnail](https://dealers.updatepromise.com/hubfs/The%20Service%20Lounge%20%20Episode%201%20Thumbnail-1.png)

The Service Lounge Podcast

## Hear the Conversation Behind This Playbook

Toyota South Service Manager Andrew Whitaker joins host Brandon Nixon to break down the decisions that keep customers connected to the dealership long after the vehicle is sold.

- What dealerships should look for when hiring advisors
- How clear communication builds long-term trust
- Why winning the argument can still mean losing the customer
- How today's service experience can influence the next vehicle sale

Watch or listen to the full episode now:

[▶ YouTube](https://www.youtube.com/@ServiceLounge/videos) [♫ Spotify](https://open.spotify.com/show/3wznS5Eu59Rbn5MclZV9TX) [🎧 Apple Podcasts](https://podcasts.apple.com/us/podcast/the-service-lounge/id1754609625)

A free resource from UpdatePromise — Home of The Service Lounge Podcast